Tell us something fun about yourself.
For my next adventure, I’m moving to Berlin in February. My nickname is “Queen of parallel parking” because I can parallel park into just about any tight spot. When I was a barista, I served coffee to Samual L. Jackson.
If you could go back in time, what would you tell yourself as a new CSM?
Don’t be afraid, just dive in! Take the chance and learn something new, there is a whole support system out there and oodles of resources to help you along the way.
What book, podcast, or influencer do you recommend checking out?
I have learned so much from Carly Agar’s LinkedIn posts and classes. She is, without a doubt, great to follow particularly if you are transitioning into CS. She gives it to you straight and keeps it real when it comes to interviewing, translating your resume into CS, networking, and much more.
Currently, I’m reading Atomic Habits by James Clear. I didn’t really think this book was for me until I realized how he breaks down how to add new habits to your life. This is not only useful on a personal level but for your career as well. It’s amazing how adding 1 positive habit to your daily routine can make a difference.
What is the one tech tool you can't live without?
Right now, I’m digging three tools. Loom, Google Meet, and Calendly. These aren’t sexy but they are essential. They have made my coffee chats super easy to connect with others and manage. :)
How can those who are looking to break into CS get started?
Pick a couple of things from the list below and jump in!
Be consistent and persistent in your pursuit of learning about CS.
- LinkedIn is a great place to start. Follow the leaders…Kristi Faltorusso, Jan Young, Carly Agar, Rachel Provan, Kevin Leonor, Markus Rentsch, Daphne Costa Lopes, Erika Villarreal, Hakan Ozturk, Bob London, Prashanth Jothi, Mohammed Alqaq.
- Sign up for weekly webinars at Success Coaching, Practical CSM
- Check out CS podcasts Gain, Grow Retain, This is Growth, Churn FM
- Start networking with other CSMs, ask for coffee chats, and ask direct questions about their experience in CS.
- Take SuccessHacker’s Level 1 course to understand the terminology & concepts.
- Read books -The Startup’s Guide to Customer Success, Onboarding Matters, The 7 Pillars of Customer Success.
- Once you understand CS better, reflect on your previous/current job and see what skills you already have and what you may need to fill in the gap.
Connect with Katrina on LinkedIn