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NEW VERSION - v20.4.1
April 2020 release now available

The April 2020 release of HelpMaster is now available.

For this release, we've concentrated on stability, fixing reported issues and upgrading components that HelpMaster uses for reporting, emailing and general functionality.

For a detailed list of changes, please refer to the change-log in the version history.


Working remotely at this time?

Working from home?  Need inspiration for things to do to improve your HelpMaster configuration?

Read the latest blog post for ideas on configuring HelpMaster to take advantage of the latest features, as well as supporting remote workers during this unprecedented time.  Read Service Desk Projects

Stay safe everyone!

PRD Software

See what's new for 2020
Feature Spotlight
Service desk automation

Helpdesk and service desk operations naturally lend themselves to automation.  HelpMaster has a number of automation features, and options to targets different styles of automation.  Features such as the Priority Manager, Email Manager, and Triggered Events can be configured for things like:

  • Incident notification (new, updates, and closure)
  • Escalation of priority / VIP clients / classification
  • Auto-closure of incidents, problems, changes etc
  • Knowledge Base review triggers
  • Set data/values for clients, sites, incidents
  • Auto assignment based on rules
  • Scheduled logging of new jobs, tasks and maintenance issues
  • Resolution email and followup / client surveys

... so many more.

With the flexible rules, what you build is up to you.

What automation could benefit your service desk?

Take a closer look
Build Business Processes
Learn More

HelpMaster makes building complex business processes easy with a visual drag-'n-drop editor and code-less design.

  • IT Service Desk
  • Human Resources
  • Payroll
  • Facilities Management
  • General Business processes
Time saver

Building a process is fast.  Choose from ready-made workflow objects, and then set properties.  No coding required.

Enterprise Ready

Design processes for IT Service Desk, Human Resources, Payroll, Facilities and more

Easy customizable

Start with a simple process, then build and expand on it.  Integrate into the web portal for user self-service.

Still using an older version?
Upgrade HelpMaster

If you're using an older version of HelpMaster and have let your support lapse, PRD Software are running a special, limited time upgrade offer - contact the team at sales@prdsoftware.com.au for details.

If you need assistance upgrading, or have questions please contact our team.

Upgrade Options
Start an evaluation today

Download HelpMaster and use immediately, or book a web demo and let us show you around.

Download Trial
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PRD Software - HelpMaster

Canberra, Australia

+61 6278 4664
sales@prdsoftware.com.au

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