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It’s hard to believe that we already in Quarter 3 of our fiscal year – time flies! The CMHPSM Quality Team has put together a report on how we have progressed on the FY2026 QAPIP Plan thus far, including Quarter 1 (October-December) and Quarter 2 (January-March) data. Each year, the CMHPSM team presents this report to the Regional CMHPSM Board; this year, it is also available to anyone who would like to view it on our website, summarizing how the region and all of its providers have been working to improve quality and care outcomes. These measures address:
Access to care:
Who is getting services?
How efficiently (time and effort) are we getting people in the door to have their needs addressed?
What barriers are there to getting services?
What can we address to make getting services easier?
Care provision:
What clinical guidelines do we use to provide our services, and how do we determine best practices?
How are we identifying and serving vulnerable individuals?
How are we making sure our providers are qualified, safe, skilled, and effective?
How are we addressing serious incidents or events that pose risks to the individuals we serve or to our providers?
How are we verifying that the care we authorize is being competently given?
How can we better address the needs of diverse individuals?
How are we ensuring compliance with governing laws, policies, and regulations?
Satisfaction with care:
How do the individuals we serve feel about the care they receive?
How are we getting input from the individuals and communities we serve?
How well are we communicating with the individuals we serve?
What kinds of problems are individuals reporting with their care?
How quickly and effectively are we resolving those problems?
Care outcomes:
Are we getting people what they need: the right services, at the right time, at the right level of care, and for the right duration?
When we deny services, are we making those decisions correctly and communicating them quickly and effectively?
How are we addressing care for individuals who need long-term support?
Are we seeing changes in our population over time?
Are we seeing decreases in restrictive settings and interventions and increases in health and autonomy?
Some measures have quarterly benchmarks; some have action steps to meet rather than benchmarks; some experience lag in data from outside sources; some are due or evaluated only once per year.
Of the 78 measures we tracked for Quarter 1 and Quarter 2:
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