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Welcome to the CX by Design Newsletter

Sharing human-centered ideas on how good, passionate, risk-taking, companies can do better business, people-first.

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Welcome to the 6th edition of the CX by Design Ideas newsletter, a monthly mailing by your hosts, Lis Hubert and Diana Sonis, with a focus on sharing human-centered ideas for business. A massive THANK YOU to each of you for being here!


Hood River, OR, Monday morning, March 2, 2020

How was your February?

Ours was busy. Luckily, it was the kind of busy where, when you look back at it, you feel satisfied as opposed to depleted.

I think a large part of this is due to our team being very intentional about the way we work. Our aim is to practice what we preach by supporting ourselves as human beings first and foremost. From there our business and our clients can only benefit.

A true win-win.

Much of this busy month we spent defining and sharing more detailed insights in regards to how your business can become more Human-Centered. To our delight, this involved both answering your pressing questions, along with providing key stats you can use in your critical discussions. 

As I said... a satisfying month of work.

The best part is, the good times will keep coming! In March, we'll provide even more knowledge on using HCD methods to better your business.

Until then, be sure to check out the carefully curated list of links below. Not only will you find leadership lessons from Walt Disney himself, but you'll also be let in on more secrets to creating happy customers.

Our goal, as always, is to provide the wisdom you need to create more meaning in your business.

Because hey, who doesn't want that?

Lis Hubert
Founding Partner

CX by Design Ideas
What You Can Do Right Now to Be Human-Centered

Human-Centered principles and the HCD framework are powerful assets for any business. Not only can businesses utilize these resources to ensure their products and services meet customer needs, but they can also use them to increase employee motivation and satisfaction; creating a sustainable and meaningful business.

Read the full article
Key Customer Experience Statistics for 2020

As Human-Centered Design (a.k.a. HCD) practitioners, we spend a lot of time discussing how and why this approach makes sense as a business strategy for our clients. To make these discussions more productive for everyone, we also make sure to bring key customer experience statistics as concrete, supporting data.

Read the full article
What we're paying attention to...
Leadership Lessons From Walt Disney: Perfecting The Customer Experience
The Secret To Happy Customers
Convenience: The #1 Way to Improve Your Brandโ€™s Customer Experience
Top 5 B2B Customer Experience (CX) Best Practices for 2020!
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Wyoming 83001 United States

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