It'll only take 5 minutes |
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At the end of the survey we'd like to gift you with 10% discounts for our warehouse and in-house workshops + credit towards our Loyalty Program. |
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Please select your age band |
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Part 1 of 5 | Get To Know You 2 of 6 |
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What gender do you identify with? |
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Part 1 of 5 | Get To Know You 3 of 6 |
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When was your last visit to RGQ and what did you buy? |
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Part 1 of 5 | Get To Know You 4 of 6 |
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How do you typically get to RGQ? |
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Part 1 of 5 | Get To Know You 5 of 6 |
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If you answered bicycle or car, how would you rate the parking options? |
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Part 1 of 5 | Get To Know You 6 of 6 |
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Very Unsatisfied |
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Neutral |
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Very Satisfied |
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How would you describe the customer service at RGQ? |
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Part 2 of 5 | Customer Service Feedback 1 of 6 |
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How easy is it to get an RGQ worker to assist you at the warehouse? |
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Part 2 of 5 | Customer Service Feedback 2 of 6 |
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Very Difficult |
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Neutral |
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Very Easy |
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How easy was it to find what you were looking for? |
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Part 2 of 5 | Customer Service Feedback 3 of 6 |
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Very Difficult |
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Neutral |
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Very Easy |
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How did this effort compare to your expectations? |
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Part 2 of 5 | Customer Service Feedback 4 of 6 |
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"RGQ made it easy for me to find what I was looking for". Do you agree? |
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Part 2 of 5 | Customer Service Feedback 5 of 6 |
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Strongly Disagree |
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Neutral |
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Strongly Agree |
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How responsive have we been to questions you've sent on-line or by email? |
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Part 2 of 5 | Customer Service Feedback 6 of 6 |
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Very Unresponsive |
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Neutral or NA |
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Very Responsive |
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Which of the following words would you use to describe our products? |
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Part 3 of 5 | Products Feedback 1 of 7 |
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How well did our products meet your needs? |
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Part 3 of 5 | Products Feedback 2 of 7 |
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Which 3 features are the most important to you? |
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Part 3 of 5 | Products Feedback 3of 7 |
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What are 3 key features we're missing? |
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Part 3 of 5 | Products Feedback 4 of 7 |
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What problem are you typically trying to solve when shopping at RGQ? |
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Part 3 of 5 | Products Feedback 6 of 7 |
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How would you rate the value for money of RGQ products? |
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Part 3 of 5 | Products Feedback 7 of 7 |
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Unfairly Priced |
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Fairly Priced |
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If you can't find what you're looking for, where else do you shop? |
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Part 4 of 5 | Competitors' Feedback 1 of 3 |
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Compared to our competitors, are our products' quality better, worse or about the same? |
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Part 4 of 5 | Competitors' Feedback 2 of 3 |
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Why do you choose our products rather than a competitors? |
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Part 4 of 5 | Competitors' Feedback 3 of 3 |
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On a scale of 1 to 10, how likely are you to recommend RGQ to a friend or a colleague? |
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Part 5 of 5 | General Feedback 1 of 4 |
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How likely are you to buy from us again? |
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Part 5 of 5 | General Feedback 2 of 4 |
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What would you say to someone who asked about what we do? |
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Part 5 of 5 | General Feedback 3 of 4 |
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Are there any last words or thoughts you'd like us to know? |
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Part 5 of 5 | General Feedback 4 of 4 |
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Thank you for your valuable feedback |
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For your patience and participation we'd like to gift you with a 10% discount to go towards any in-house workshop, a 10% discount for you to spend in store and 20 Points to go towards our Loyalty Program (for existing and new memebrs). Valid until 31st of March, 2023 |
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