Here are some ways to make your telephone calls more productive at work:
- Make sure you know the name and telephone number of the person you will be speaking with.
- Prepare what you are going to speak about by writing down a few points.
- Identify yourself clearly and speak in a professional tone.
- Come directly to the objective of the call in the beginning of your conversation.
- Focus on your notes when engaging the person.
- End the conversation assertively with the next action.
