Helping People Succeed at Work

Making Productive Telephone Calls at Work

Here are some ways to make your telephone calls more productive at work:

  • Make sure you know the name and telephone number of the person you will be speaking with.
  • Prepare what you are going to speak about by writing down a few points.
  • Identify yourself clearly and speak in a professional tone.
  • Come directly to the objective of the call in the beginning of your conversation.
  • Focus on your notes when engaging the person.
  • End the conversation assertively with the next action.
Confirmed Workshops
Art of Body Language Workshop

3 April - 4th Run

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Effective Email Writing Workshop

4 April - 3rd Run

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PDPA Workshop

24 April - 2nd Run

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Handling Difficult Customers

26 April - 6th Run

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