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Įvykus gedimui standartinė garantija dažniausiai apima tik atsargines dalis ir / arba jų pakeitimą darbo vietoje. O jei įranga kritinė ir kiekviena valanda ar diena brangi - Jums padėti gali tik papildomi servisai.
Su kiekvienu HW pardavimu papildomai siūlykite Foundation Care arba Proactive Care serviso paketus:
HPE Foundation Care provides basic peace of mind that your hardware and software problems will be resolved quickly. It provides comprehensive hardware and software support for your IT infrastructure. HP technical assistance partners with your team to resolve hardware and software problems using HP and approved third party products.
HPE Proactive Care helps customers prevent IT problems before they occur, as well as stay informed and in control with real-time altering and highly accurate diagnostics. HPE Proactive Care can significantly reduce the time spent resolving IT problems—first through diagnosis and isolation of the issue, and then through the delivery of proactive trend correlation, automatic event generations, alert filtering and detailed fault analysis.
Standartinės garantijos ir papildomų servisų palyginimai:
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