The November 2018 release of HelpMaster builds upon previous workflow releases, and includes new workflow objects as well as many fixes, performance improvements and refinements.
The November release includes a new "Workflow Break" object that can be used to halt a workflow progression. This is very useful when a workflow/process crosses assignment boundaries and the next step is beyond the scope of the current agent.
Integrate workflow into job templates that are used by the web portal self-service in order to create dynamic enterprise service management processes used in:
- IT Service Desk
- Human Resources
- Facilities Management
- Feedback Management
- ...and more
Workflow is a game-changer for HelpMaster, and with the new workflow interface and styling, we're only getting started.
If you haven't checked out the latest version of HelpMaster, be sure to update to the November release and start building dynamic workflows for your business.