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Summer 2020 Edition

Welcome to our summer 2020 edition of our patient newsletter


Thank you...

We would like to take this opportunity and start off by highlighting the enormous amount of hard work and dedication shown by every member of the team here at Townhill Community Surgery. 

We understand this year has been very challenging and an uncertain time as all of our day-to-day lives completely changed. We are EXTREMELY PROUD of our team, and through their hard work we have been able to continue to provide the high standard of care that we strive for. 

We are so EXTREMELY GRATEFUL to all our patients, who have all been very understanding and really helped us transition to our new ways of working.

Need help, support or advice?

Whilst we remain open as usual, our doors will continue to be closed for the time being as a way to reduce the number of people coming into the practice.

Our top priority is, and has always been, to keep you and our staff safe while ensuring you get the care you need. This is why we ask you to continue what you have been doing to access your GP service.

If you are worried about anything PLEASE do get in contact.

We are here to help. You can call us on: 02380 472232.

Please do not visit the practice without an appointment.

Instead, please call us or go to our website. You may find that we treat you and provide support by phone, email, text or video consultation. 

We ask for patients where possible, to submit an eConsult to remotely consult with a clinician. We are happy to receive photos of skin problems you would like advice on.

To order repeat medications, you can use the NHS app, submit an eConsult or call us.

If you are attending the practice for an appointment

If a clinician does need to you in person then you will be provided with a face-to-face appointment. This might at times be at a different practice.

You can check in at the main doors where one of our patient coordinators will greet you through an intercom system, and direct you where to wait.  We are asking for all patients to wear a face covering when they come the practice. This doesn’t have to be a face mask, but a cloth covering which covers your mouth and nose while allowing you to breathe comfortably.

If you think you have coronavirus (COVID-19)

The main symptoms are high temperatures, a new continuous cough and loss or change to your sense of smell and taste. If you are experiencing any of these then DO NOT visit your GP practice. Please direct yourself to 111 online or call NHS 111 for support and advice. More information can be found using the link below.

Again, thank you all for your patience and we will endeavour to keep you updated on changes that take place.

latest COVID updates

You can get the latest NHS information and advice about Coronavirus, check your symptoms and order a test using the link below.

Click here
Meet the team!

We would love to use these newsletters as a chance for you to get to know us a little bit better, our different teams and to keep you updated on any behind the scenes changes!

Patient coordinators 

We’re sure you’ve heard some names and seen some faces; our exceptionally talented reception team are known as patient coordinators, who provide an important link for patients within the practice and will be your initial contact point for general enquires.

They can provide basic information on services and results, directing you to the right person depending on your health issue or query.

Our team is made up of Kim, Sharon, Sophie, Lynne and Alisha.

New starters

We have a had a few shake ups with our teams lately! 

Alisha has recently joined us as a new Patient Coordinator (above, left)

You may have also noticed we have a new GP - Dr Pippa Gardiner (above, right)

And lastly, Tom, a paramedic has just joined us as a clinical supervisor. 

Lets give them a BIG Townhill welcome!!

Lets get digital

Healthcare in the digital age

As technology continues to advance in extraordinary ways, new digital tools are continuously being developed within the healthcare industry as a way to provide support, care and advice in a more efficient and individualised manner.

Here at Townhill Community Surgery, we strive to provide the best for all our patients and therefore are always interested in new and exciting ways to help improve our way of working, and how you experience and engage with your health.

Our favourite tools

These are some online tools we would recommend you to take a look at, click each icon for more information. 

NHS app

Through this app, you can order repeat medication, view your medical record and book appointments.


By submitting an eConsult you can remotely consult your own GP, request fit notes and self-check your symptoms. 

My mhealth

A brand new app that's got us all excited, see below for some more details!


Did you know you can now self-refer online for physiotherapy, and to the maternity service if you're six weeks pregnant?

The my mhealth range of user friendly and intuitive apps offer patients the ability self-manage their health through easy-to use tools, education courses and reporting mechanisms. A clinician from our end uses my mhealth software to help manage, support and guide you in managing your condition.

The current suite of apps is here to support patients with chronic obstructive pulmonary disease (COPD), asthma, diabetes & heart disease.

Just some of the features you will have access to are:

  • A range of education courses & training videos.
  • Online symptom & assessment tracking.
  • A range of reports to monitor trends.
  • Rehabilitation programs.
  • self-management plans.

Sound like something you may be interested in? Contact us to see if you would be eligible and get signed up!

On July 5th 2020 the NHS turned 72 years old, offering us all an opportunity to say thank you and recognise all the extraordinary dedication, skill and compassion to care for the nation not only in the past few months, but in the past 72 years!

Launched back in 1948 by Aneurin Bevan the Minister of Health –  the NHS started off with 1,143 voluntary hospitals with some 90,000 beds and 1,545 municipal hospitals with 390,000 beds. Now the NHS sees one million patients every 24 hours, with 1.7 million staff it is the fifth biggest employer in the world.

So i hope you'll join us in saying a MASSIVE thank you and happy birthday to the amazing NHS!

Patient Advice and Liaison Support (PALS)

Sometimes it can be hard to know when to ask for help, but you are not on your own! We are interested and we are here when you need us. At Townhill, we have two PAL supporters on hand to get you the advice, support or help you need

You can contact Anita or Donna by phone on 02380472232 or email

PALS can help patients, families, carers, adults, young adults and anyone in between. Just ask.

Hypertension Project

We have recently started an exciting new pilot aimed at reducing and managing high pressure levels, and currently have 20 candidates who will be taking part. The aim of the project is to help patients mange their own health whilst being support by the surgery.

This would involve clinician engagement, self-help support, and a walking group!

If you think you might be interested, please contact PALS using the details above and ask Anita for more information.

Mental health during lockdown

Situations like the recent COVID pandemic can really affect our mental health, but there are many ways to support and manage our own wellbeing during such times.

As lockdown continues to ease up, for some of us the idea of coming out of lockdown is difficult for our mental health. You may feel worried or anxious about your finances, your health or perhaps feel nervous about going back out into the world. It’s okay to feel this way, and you are not alone.

If this is something that you may be struggling with, click HERE for some tips on dealing with fear and anxiety as lockdown relaxes.

Some of us may be continuing to stay at home, creating a different rhythm of life. It’s important to maintain social connections and a daily routine such as an exercise routine or a new hobby. Talking about your concerns with a trusted friend or family member is important, and they may be feeling the same way.

Good mental health is an asset to a good physical health. There are plenty of resources out there for you to try, and our PALS team are more than happy to have a chat with you to guide you in the right direction.

Flu Vaccines

Flu season is nearly upon us! We will be running our first flu vaccine clinics on Friday September 11th 2020 for patients aged 65 or over. 

If you would like one, please contact us on 02380472232 to see if you are eligible and book an appointment.

Want to be part of our Patient Participation Group? 

The aim of the group is to work with us to improve and develop patient services. Our friendly PPG are patients who help voice the views, needs and requirements of our Practice population and influence positive change.

If you would like to join, complete the form HERE

Our website contains a wealth of resources and information that you might find useful, click the button to check it out!
Click Here
Townhill Surgery

Townhill Surgery, Wessex Road, West End
United Kingdom

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