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Hey !
I heard the raised voices first.
Then I saw the man holding two ice creams. His mouth open; looking like he might cry.
“You can’t do that!” he called after them.
But they had.
“Come back!” he implored.
But they didn’t.
He froze. Clutching the ice creams, framed by a tiny window.
A portrait of seaside tragedy.
30 seconds earlier he’d had the audacity to tell them how much to pay.
🍦
The sooner we let people know the costs, the better.
Even if you think it's clear. Get confirmation, before starting work.
Could you get all or partial payment upfront?
With those things in place, you might be happier to let people walk away.
💰
He was wondering if his day could get any worse.
I was wondering if there were a couple of ice creams going half price.
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