I have the templates saved in a Google Doc so that on Monday mornings and Friday afternoons I can simply copy and paste the text from the Google Doc to my auto-responder to update it.
4. Specify how you wish to be contacted
Not only do you not have to be available all the time, but you also don't have to be available via every possible method of communication. For example, it's ok to specify that you only provide pattern support via email if that's what works for you. I recently turned off Facebook messages for my business page and instead listed my email address in the "About" section.
Whenever I get pattern support questions on Ravelry or Instagram, I will always ask the knitter to send me an email. This not only helps me stay focused on what I am doing, but it allows me to keep track of requests and make sure nothing falls through the cracks!
5. Set up a specific email address for urgent emails
Before I went on maternity leave, I set up urgent@kniterations.ca. Most people have someone else covering for them while they're away, but when you're self-employed you don't have that luxury. I wanted to be sure that even though I was off, I would see any urgent messages and be able to respond to them quickly. I also wanted to take time fully "off" after my son was born, and didn't want to feel obligated to respond to non-urgent business.
Setting up a separate "urgent" email address, with those emails forwarded to my personal inbox, gave me peace of mind that I wouldn't let anyone down. And now that I'm working again, I'm still finding it to be a helpful tool to stay focused and avoid distraction.
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