• How do you structure an enablement team when product lines multiply and demand skyrockets? Members are sharing which org models helped them scale, what they wish they’d built earlier, and how they kept customer, sales, and internal training aligned during rapid growth.
• What will learning formats look like as AI becomes a bigger part of the ecosystem? People are offering perspectives on whether traditional courses will shift or shrink, how ILT and VILT might evolve, and which new formats AI could make possible.
• Organizing and tagging internal knowledge bases is top of mind for teams refreshing their how-to content. Community voices are comparing how they categorize assets, build tagging systems, and surface cross-linked content to keep updates efficient during releases.
• One team is exploring how to quickly upskill while evolving from slide-based courses to expert-led, on-camera content. The conversation is bringing out practical guidance on production costs, resource options, and the engagement metrics that matter most as teams map out growth strategy for 2026.

This year’s State of AI in Customer Education report breaks down how AI is actually being used today. It includes:

✔️ 274 survey responses

✔️ 12 in-depth expert interviews

✔️ Hours of conversations with CE leaders from Atlassian, Zapier, Personio, Sendoso, and more

✔️ Dozens of stories, use cases, and honest reflections from practitioners doing the work every day (including LearnWorlds’ internal experts)

If you’re shaping your 2026 CE strategy, this report will give you valuable insights and direction.

[Read the report]

Please join us in congratulating this year’s outstanding winners:

• Vendor of the Year: Parta.io, recognized for its innovation, usability, and deep understanding of customer education teams.
• Voice of the Year: Blair Mishleau, celebrated for his leadership and meaningful contributions to the CE community. Check out his video acceptance!
• Program of the Year: Boost.ai Academy & Community, whose thoughtful design and community-driven learning experiences showcase the true impact of customer education. Watch their fun acceptance video!

Help us celebrate these incredible winners and their contributions to advancing customer education! 🌟