Technology as a Leveraging Agent
Bobby discusses what led to his advocacy for using technology to leverage customer experience. The gaming industry is young, starting in the 70s and becoming more prolific in the last 3 decades. The demand for casino gaming has existed for hundreds of years, but there wasn’t always a supply. The old adage of “if you build it, they will come” applied to the gaming industry significantly, due to the supply-demand imbalance. The problem with that, Bobby tells Barry, is that it wasn’t a competitive environment. Without competition, there’s no need for innovation. Now, the industry has matured and innovation is starting to pick up. However, some gaps remain. [Listen from 16:10]
Nobody Studios provides the perfect scenario for innovation, Bobby shares. “You have all these minds in different fields [and] many overlap in hospitality. You have this great bastion of resources, of intellectual human capital - a supercharged venture studio,” he says. [Listen from 18:05]
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