• What should participation actually look like in the first six months of a new badging or certification launch? Community members are comparing early benchmarks like percent of eligible users earning credentials, volume per customer, and what counts as healthy adoption before business impact becomes visible.
• Some teams are experimenting with giving prospects access to learning content to build early product familiarity. People are sharing how they’ve navigated the line between education and marketing, how ownership is handled internally, and whether this approach has influenced pipeline in practice.
• Teams building or formalizing product enablement are mapping what effective support looks like before GA, at launch, and in the weeks that follow. The discussion focuses on timelines, core assets, and how field feedback loops back into training so enablement stays current instead of reactive.
• When connecting learning to outcomes like retention, ARR, NPS, and ticket deflection, teams are realizing that “engaged customer” needs a clearer definition. The conversation centers on simple engaged vs unengaged views with more layered approaches like number of users active per account and depth of content consumed, and how they make those models practical to track and report.

If your customer course completion rates are stuck below 50%, it’s often not because learners don’t care. It’s because the learning experience doesn’t feel relevant enough to compete with everything else they’re trying to get done.

In the free webinar 4 Steps to Multiply Your Customer Learner Engagement This Year, Vicky Kennedy will walk through a simple, strategic approach she uses to design learning that customers actually finish. This is the same approach used in programs that consistently reach 80%+ completion by making lessons feel timely, targeted, and tied to real outcomes.

You’ll leave with four practical steps you can apply right away to improve enrollment, completion, and repeat engagement.

[Register Today]

If you’re even thinking about implementing or migrating your Customer Education LMS, start with the Customer Education LMS Implementation Toolkit.

Most LMS implementations don’t fail because of the platform. They fail because priorities aren’t clear, ownership is fuzzy, and teams realize too late they missed something critical.

The LMS Implementation Toolkit is built to help CE teams move from “Where do we start?” to a clear, actionable plan for what to design, what to connect, and what to measure—without rework, guesswork, or last-minute fire drills.

Inside, you’ll find practical templates and planning resources—implementation checklists, prioritization worksheets, and alignment tools—designed to keep decisions focused and teams moving together.

⭐ Bonus: You get the Customer Education LMS Implementation & Migration Playbook, packed with lessons learned from experienced CE teams, straight from education pros Samantha Murray and Courtney Sembler, who’ve seen plenty of implementations go right (and wrong).

If you want fewer surprises and a smoother path to launch, this is a solid place to start.

[Download the Template]

Are you a Customer Success Leader managing onboarding, adoption, and renewals while facing pressure to work more efficiently and prove your team's impact?

This customer education playbook is your blueprint to scaling smarter without burning out your team.

[Get the Playbook]

Your roadmap to a flawless launch

Eliminate the pre-launch chaos. This free 8-page iSpring checklist provides instructional designers with a clear, step-by-step framework to plan, structure, and confidently launch effective customer training.

[Download the free checklist]