Welcome to the 24th edition of the CX by Design Ideas newsletter. This is a monthly mailing by your hosts, Lis Hubert and Diana Sonis, where we focus on sharing human-centered ideas for business. Thank you for being here. We appreciate you. P.S. Was this email forwarded to you?You need your own!
West Park, NY - Tuesday, October 5th, 2021
As I look out my upstate New York window, I see the leaves changing into their autumn hues. The event reminds us that we’re always in the process of becoming, changing, transforming.
It’s a humbling reflection.
We’ve done a great deal of sharing our ideas with folks this past month, which is in and of itself a humbling event. This is because sharing inner thoughts and expressions always involves some level of vulnerability and exposure. Lucky for us, people have been kind.
These good vibes help us continue our mission of bringing HCD thinking to the world of business. This month we’ve done that by helping clients understand their customers’ intentions through in-depth research and by putting together customer-first roadmaps for upcoming technology implementations.
Yes, these are further examples of becoming, changing, and transforming, but with human motivations leading the charge.
Below are the resources we’ve shared this month, along with a few articles we found thought-provoking. We hope you enjoy it all and that they help you consider your process of being.
As always, if you have any questions/comments, please reach out anytime.
Teaching HCD principles is our passion. That's why when this recent client approached us asking if we'd help their teams think and act with Empathy, we were all in. Check out this case study, a story of 3 teams using the same people-first approach.
As designers, how should we be advising our clients on navigating the new normal of a hybrid workplace?
Service Design & Kano Models Recap
How do you decide where your services need to level up? Service Design & Kano Models, of course!
At Firecat First Friday September, we dove into the latest Service design practices, discussed ways to apply Kano modeling to identify and prioritize future services improvements, and shared real-life stories of organizations that meaningfully improved their services with service design and Kano modeling techniques.