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August 2019 NEW VERSION AVAILABLE NOW
Enterprise Workflow Approvals

Automate business processes by incorporating approvals into your workflow.  The new approval engine in HelpMaster allows you to configure approvals for any process and integrate this into your workflow.

The approval workflow object allows you to send a person (the approver) an approval request where they can either approve, or reject the request.  An approval workflow object can either pause the workflow until a decision is reached, and then will branch according to the outcome of the approval, or it can continue with the workflow and be checked at a later time.

When the approval is created, the approver will be sent an email with details of the approval, along with a hyperlink that will direct them to the HelpMaster web portal where they can cast their vote.

Approvals can really make your business process and workflow come alive.   Contact the team at PRD Software for further details for ideas for your business.

See what else is new for the August 2019 release
Service Desk Statistics
PowerBI Dashboards for ITSM

Stay on top of your service-desk metrics with the HelpMaster PowerBI dashboards.

View statistics for

  • Incidents
  • Problems
  • Knowledge Management + KCS
  • Ticket trends over time for new, closed and open

Contact PRD Software
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If you're using an older version of HelpMaster and have let your support lapse, PRD Software can get you up and running again, fast.  Contact the team at sales@prdsoftware.com.au for details.

If you need assistance upgrading, or have questions please contact our team.

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PRD Software

Developing Software for the Service Desk since 1997

Canberra, Australia

Australian Made
+61 6278 4664
sales@prdsoftware.com.au

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