View in browser
Enterprise Workflow Approvals

Automate business processes by incorporating approvals into your workflow.  The new approval engine in HelpMaster allows you to configure approvals for any process and integrate this into your workflow.

The approval workflow object allows you to send a person (the approver) an approval request where they can either approve, or reject the request.  An approval workflow object can either pause the workflow until a decision is reached, and then will branch according to the outcome of the approval, or it can continue with the workflow and be checked at a later time.

When the approval is created, the approver will be sent an email with details of the approval, along with a hyperlink that will direct them to the HelpMaster web portal where they can cast their vote.

Approvals can really make your business process and workflow come alive.   Contact the team at PRD Software for further details for ideas for your business.

See what else is new for the August 2019 release
Service Desk Statistics
PowerBI Dashboards for ITSM

Stay on top of your service-desk metrics with the HelpMaster PowerBI dashboards.

View statistics for

  • Incidents
  • Problems
  • Knowledge Management + KCS
  • Ticket trends over time for new, closed and open

Contact PRD Software
Still using an older version?
Upgrade HelpMaster

If you're using an older version of HelpMaster and have let your support lapse, PRD Software can get you up and running again, fast.  Contact the team at for details.

If you need assistance upgrading, or have questions please contact our team.

Upgrade Options
Start an evaluation today

Download HelpMaster and use immediately, or book a web demo and let us show you around.

Download Trial
Book a web demo
Share to Facebook Share to Facebook Share to Twitter Share to Twitter Forward email Forward email
PRD Software

Developing Software for the Service Desk since 1997

Canberra, Australia

Australian Made
+61 6278 4664

You received this email because you have registered on our website, subscribed to our newsletter, or visited the HelpMaster stand at a tradeshow.