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Covid-2019 & AXA Global: Παροχή "διαδραστικών ιατρικών υπηρεσιών" (virtual doctor service)

Αγαπητέ πελάτη,

ελπίζουμε εσείς και οι δικοί σας άνθρωποι να είστε καλά και να παραμένετε ασφαλείς!

Επικοινωνούμε μαζί σας σε συνέχεια της προγενέστερης ενημέρωσης που σας στείλαμε σχετικά με τη διαχείριση της πανδημίας του Covid-19 από την AXA Global Healthcare.

Είμαστε στην εξαιρετικά ευχάριστη θέση να σας γνωρίσουμε ότι, η εταιρεία πλέον παρέχει την υπηρεσία διαδραστικών ιατρικών υπηρεσιών (virtual doctor service) σε όλα τα συμβόλαιά της!

Η εν λόγω υπηρεσία ισχύει για όλους τους πελάτες με ενεργά ατομικά ή ομαδικά συμβόλαια, ανεξαρτήτως αν έχουν ή όχι εξωνοσοκομειακή κάλυψη και χωρίς να λαμβάνεται υπ'όψη η τυχόν απαλλαγή.

Σας παραθέτουμε σχετική ενημέρωση καθώς και οδηγίες για τη χρήση της υπηρεσίας και παραμένουμε στη διάθεσή σας για οποιαδήποτε συμπληρωματική πληροφορία ή διευκρίνιση.

Speak to a doctor you can trust, day or night

Dear valued customer, 

Looking after our members is our priority, and during this difficult time, as coronavirus (COVID-19) continues to spread around the world, we want to reassure you that we're here to support you.

That's why, from today we're giving you access to our 24/7 Virtual Doctor from AXA service.

We were going to include the Virtual Doctor service in the health insurance plan we'll offer you at your next renewal, but we're giving it to you early and hope it gives you some reassurance in these uncertain times.

By activating this service, you'll be able to book unlimited phone or video consultations with a qualified doctor. So, if you have any medical questions or concerns, or just want to talk to a doctor about keeping well, the team of independent doctors are on hand to put your mind at rest.


Access to unlimited consultations

Get clear, consistent advice, wherever you are, whenever you need it, with a phone call or video appointment from an independent, internationally qualified doctor.

Book a video appointment between 08.00 and 00.00 (UK time) Monday to Friday online or through the 'Virtual Doctor from AXA' app on your phone or tablet¹.

Arrange for a doctor to call you back 24/7 by calling +44 (0) 203 4995 487
or request a call back through your app².

But that's not all, with your Virtual Doctor service delivered by independent healthcare specialists, you can:

Speak to a doctor in English, Spanish or Mandarin. There are many more languages available too, just ask

Get advice on the best steps to take next and support accessing care wherever you are in the world.

Be reassured that everything is completely secure and confidential.

Activate now, book an appointment anytime.

  • All you need is your AXA customer/membership number – you'll find it on your membership card. It'll be in this format: [INTL]1234567.
  • Simply download the 'Virtual Doctor from AXA' app or visit the website to sign up.

If you have family members covered on your plan, they can use their customer number to register too, as long as they're over 18 years old.

What can I use it for?
Speak to a doctor about all aspects of your health - from understanding your symptoms to advice on an existing condition. So whether it's an allergic reaction, joint pain, advice on vaccinations or support managing stress, the doctors are here to help.

And if you've got younger children (under 18) covered under your plan they can use the service too. Once you've registered just input their details when you book the appointment and be there with them to speak to the doctor. Alternatively you can call on their behalf.

Make the most of this great new service
You don't need to claim for a Virtual Doctor consultation. You can use the service as often as you need to, and it won't impact your in‑patient allowance. However, if you do need further in‑patient treatment or medication, contact us on your AXA helpline number so we can confirm it's covered by your plan.

We hope that the Virtual Doctor service gives you some reassurance in these uncertain times.

Stay safe,
AXA's global healthcare team

Questions about the Coronavirus?

For more information, why not check out our Frequently Asked Questions

Download the 'Virtual Doctor from AXA' app today


¹ Appointments are subject to availability. ² You do not need to pay or claim for a consultation but you will be charged for the cost of the initial phone call when using the call back service.

We may record and/or monitor calls for quality assurance, training and as a record of our conversation.

Please do not reply to this e-mail. We are not able to respond to e-mails sent to this mailbox.

AXA Global Healthcare (EU) Limited. Registered in Ireland number 630468. Registered Office: Wolfe Tone House, Wolfe Tone Street, Dublin 1. AXA Global Healthcare (EU) Limited is regulated by the Central Bank of Ireland.

AXA Global Healthcare (UK) Limited (reg. no.3039521), registered in England with registered office at 5 Old Broad Street, London EC2N 1AD, England. AXA Global Healthcare (UK) Limited is authorised and regulated by the Financial Conduct Authority.

AXA Global Healthcare (Hong Kong) Limited is registered in Hong Kong (No. 2293457). Registered Office: 10th Floor, Vertical Square, 28 Heung Yip Road, Wong Chuk Hang, Hong Kong.

AXA – Global Healthcare arranges private medical insurance in the UK, EEA and Worldwide. Visit
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