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KRBB partner with DeliveryLab and Lalamove to enhance customer’s experience in delivery

An all in one website for both customers and businesses

THAILAND, Bangkok 2019 - KRBB announced its collaboration with DeliveryLab, an innovative e-commerce platform for business owners, and Lalamove, Thailand’s leading on-demand delivery provider. KRBB chose DeliveryLab to be their platform of choice because it streamlines the ordering and logistic process. Delivery can be complicated for both the consumer and the business owners. KRBB wants to enhance the customers’ experience for the food ordering process as well as in providing quality delivery service.

DeliveryLab helps newly created businesses, SMEs or enterprises, that are keen to be optimize their operations. It makes managing more convenient and faster with the use of DeliveryLab’s program. The platform is customizable and user-friendly. When an order is placed, the company will receive a confirmation with the exact details. After receiving the order, the businesses can confirm with the consumer and chat with them via Facebook messenger. This platform also offers a variety of payment methods.

While DeliveryLab is focused on website and connecting businesses with their consumers, DeliveryLab is directly connected to Lalamove’s API. Once an order is placed, Lalamove’s system will find the nearest driver for the location to pick-up the order. Users can monitor order status as well as driver location with a dashboard provided by DeliveryLab’s system. With this integration, it reduces procedures and complication, making the ordering and delivery process faster and more efficient.

Lalamove is Thailand leading on-demand delivery platform. It partnered with DeliveryLab to create an all-in-one website for businesses. Lalamove delivers goods to recipient within 55 minutes on average. To support this policy, Lalamove has over 80,000 registered drivers in Thailand. Additionally, the company plans to scale its business across different industries and offer both motorcycle and large vehicles such as hatchback and truck to cater to B2B user’s needs. Each of Lalamove’s driver is rated based on their performance and delivery jobs are allotted to the best drivers first. 

“After 2 years of services, KRBB sees the opportunity in the growing delivery market. This is the reason why we decide to partner with Lalamove and DeliveryLab to develop a platform to directly place an order from us at KRBB is presenting a variety of a la carte menu from KRBB’s cooked with high quality beef such as Himawari Gyu or Hokkaido F1. This creates a fast and convenient for the customers. Now, the customers is only a few clicks away from KRBB,” said Ittichai Benjathanasombat, Restaurant Manager of KRBB, The Boutique Butcher.

“The launch of DeliveryLab service powered by Lalamove aims to support business owners entering the digital delivery market. This innovation reflects the convenient lifestyle customers are demanding. We are excited to be the first to pioneer and provide this service to B2B Users,” said Polpong Jiraphan, Co-founder and CEO Heartworks and DeliveryLab.

“We are thrilled to kick-off DeliveryLab with KRBB as our pilot user. Our goal is to empower SME businesses to scale faster and more efficiently through our API technology solution and reliable fleet of drivers. With the increasing trend of online deliveries, DeliveryLab offers a one-stop solution with an affordable pricing for merchants looking for an online delivery platform. Our main goal is to get 100 businesses onboard in Bangkok by the end of 2019 and also scale to other SEA countries,” said Panisa Sukseree, Regional Business Development Manager of Lalamove.


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About Lalamove

Founded in 2013, Lalamove has grown to be Asia’s leader in “on demand delivery” platform for iOS and Android users. Originally created to dramatically improve last-mile deliveries by providing a more efficient and transparent way for users and drivers to connect, Lalamove assures deliveries within 1 hour.  Lalamove now hosts the largest delivery service area across Asia with operations in 15+ cities in 8 countries in Southeast Asia and 100+ cities in China. In Thailand, the number of downloads is currently 2,500,000 with over 80,000 registered drivers.

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