In a recent issue of Winning Ways, I shared Mel and Patricia Ziegler’s book, Wild Company. I had been fans of their creative approach to running Banana Republic, but had never known how the business came to be. Here’s a tiny bit of what I learned.
Mel Ziegler started out as a journalist, but grew increasingly frustrated by his inability to have creative control over his life. He and his wife Patricia started their first business because Mel loved to wear bush jackets and khakis, but he couldn’t easily find any. “The closest you could get to something authentic was in the surplus world, particularly British Army Surplus,” says Ziegler. “It was magnificent. We saw the surplus and were excited by it. We just played with it.”
Banana Republic began life as a mail order business. They didn’t just sell clothes; they sold clothes in which you were certain to have an adventure. Patricia drew the catalog and Mel wrote it.
“We just created it more as a theatrical experience than a retail experience,” he says. “Neither of us had business experience. The only way I know how to create a company is for myself.”
That may sound simple, but it’s quite revolutionary. Walk through any mall and you’ll see a proliferation of stores selling look-alike jeans and T-shirts. How does any one of them build a loyal customer base, I’ve wondered, when their merchandise is all the same?
The old paradigm (still much in vogue) has entrepreneurs studying demographics and putting together focus groups hoping to infiltrate the consumer mind. But the artistic entrepreneur knows better.
The creative entrepreneur knows that it’s possible to start a revolution by changing the way things are done. Usually that means starting with a clean palate and bringing your own unique perspective to the creation.
When it comes right down to it, being an entrepreneur is nothing more than spending our days sharing what we love with other people. What could be better than that?
And it’s not that difficult. Finding a better way may be as simple as remembering to delight yourself first.
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