March 23, 2020

To All WVMLS Members

We’re Still Open! Our normal hours, Monday - Friday 8:30 am to 5:00 pm, are still in effect until further notice.

However, in response to COVID-19 we have changed our business practices in order to be “part of the solution” and promote the safety of staff and the Members we serve.


The VERY BEST WAY to reach us is through email at


In order to comply with social distancing requirements, we have temporarily suspended our “open door” policy and have closed our lobby. Instead, we’re offering DRIVE-UP service for lockbox purchases and exchanges, keys and other needs that require in-person assistance. Just drive up and honk! Or, call us when you’re pulling in. Appointments recommended but not required.


We know you’re used to ALWAYS getting a real-live-person when you call us. If call volumes are high, you may get our voicemail, even during business hours. Rest assured, if you leave a message, one of our staffers will return your call within 30 minutes, Monday – Friday, 8:30 am – 5:00 pm!

We appreciate your patience as we ramp up these new practices to continue servicing your daily needs.


Your Human Support Team