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Let's talk about the support you'll get

There is good reason we are award winners for the support we offer!

Through experience we know that when someone looks into taking the franchise route it's NOT because they're incapable of starting their own business from scratch!  

It's more because they understandably have no idea where to start....

or what services to offer, 

or how to trial their idea in the market, 

or know what prices to charge, 

or understand exactly who their customer is, 

or how to even get customers, 

or how to promote their business..... 

and on what platforms, 

what qualifications/insurance they'll need, 

or where to find a good designer for marketing materials and a decent printers, 

and supplies stockists,

AND how much time and money all this trial and error will take....  

It's a minefield!! 

People look to a franchise because and they don't want to waste time and energy by having to learn everything the hard (and expensive) way.  

When someone else has already been through this process and knows the answers AND is sharing 'how'..... well, you can see the appeal! 

What people need more than anything is help and support from a team who know exactly what they are doing!   A franchise is a much easier, less risky, less costly route where you have a proven blueprint to follow AND the help and backing of a supportive team.  

Our role at Head Office is to teach, nurture and support you to help you become a successful business owner.  

It's our top priority and help and support to our team comes above everything else.  


How do we do support you?

  • Right at the start we help you work out if a franchise is the right route for you,  and then if a Cook Stars franchise in particular is a good fit.  Square pegs don't fit into round holes and this needs to be the right opportunity for you!  We'll help you figure that out. 
  • When you join us, we provide very detailed comprehensive training to cover EVERYTHING.  From how to run the business side, to how to run a class/party, and everything in between!  
  • We have recently moved our training online so now new starters can train at home too in their own time.  If you want to start with us soon, but are worried about training at the moment - to reassure you we are still actively training!  
  • Our latest franchisee Rochelle, has been training remotely with us by having regular training Zoom calls for the more practical side of things, as well as using our new e learning system....and is doing brilliantly! 
  • We provide ALL the equipment, marketing tools, webpage, social media page, a booking system and in house systems that you'll need.  There is a lot to all this, so please get in touch if you'd like a full run down of it all and we can explain it in more detail.  
  • We provide everyone with a tailored individual business starter plan.  Our team have told us they found theirs so useful.  It covers local postcode demographics such as how many children of certain ages are within each area, a list of all schools etc...all very handy things to know when you're first starting out.  
  • After training you'll have weekly 1-2-1 calls, as well as help and support (forever!) whenever you need it of course.  It's usual that we're in touch very often for the first 6 weeks or so whilst you put all that training into action! 
  • Every half term we provide all recipe cards, lesson plans, shopping lists, packing lists and tutorial videos.
  • We have over 115 minis and juniors recipes and plans, 39 academy recipes, 35 workshop plans and 6 parties (and more on their way!)  All timed, fully costed and ready to run. 
  • For ALL of our team, our Operations Manager Faye (who is dedicated to helping the team) offers a monthly 1-2-1 support call.  These are meetings for people in the team who want help and advice to run their business in the best way possible, and in a way that suits them.  This is great if you're the type of person who needs a gentle nudge to be kept  accountable and helps you hit the goals you've set yourself!  Having a team that can offer you a sounding board and having a wealth of experience at your disposal is simply invaluable.   
  • We are also on hand at any time to help with planning, pricing, marketing help and anything else that may pop up.
  • We have a very supportive Cook Stars team Facebook group where everyone offers help and support to each other.
  • We provide weekly 'Marketing Monday' ideas for your to implement in your business.
  • We also have 'Food For Thought Thursday' with other hints and tips of how to work effectively in your business.
  • We also hold an annual conference with additional training and inspiring speakers and a great opportunity to meet up with colleagues. 
  • Support is always available which means although our team are running their own businesses, they are never on their own.  It's a pretty awesome position to be in if you want to be a business owner but want a team to lean on too. 

With the current situation, more than ever the team have needed our support and we like to think we've stepped up to the plate!  

If you've been following us a while you'll know that during the first lockdown, we created a HUGE range of brand new services from scratch for our team to run. 

We set up online parties and workshops as well as 10 weeks of online cooking club (40 recipes) plus lots of free content in our Lockdown Facebook group / YouTube.   You can see more about this below.   

Now online sessions are just part of what we offer and we also have a brand new service - our 'Family Cook Along' sessions. 

See more about our online services here!

As times are (constantly!) changing at the moment, we are quickly adapting accordingly.  

We are making sure we have fun services to offer our customers, AND our team have great opportunity to keep earning as well as attract new customers too!  

Our latest new service was announced yesterday on our Head Office Facebook page. 

Here is a round up:

This year we have done something a bit different planned for Christmas!

Our sessions will be run both at face to face workshops as well as online, and at both your child will receive an awesome 'Christmas Cooking and Craft Kit Box'

We have done this so if we need to take a face to face class over to online then it’s easy to post to you….and who doesn’t love receiving a fun parcel in the post?! It also means anyone can join us online too!

At our Christmas Party your child will make a delicious Christmas feast:

- 2 Santa legs cupcakes

- 2 Elf legs cupcakes

- Lots of gingerbread men

- Christmas Tree Pastries

*We will provide each child with a kit box (whether they are cooking with us online or at class)*

Inside the box your child will find:

-A hat to decorate

-A cupcake decorating kit complete with:

-4 cupcake cases

    Candy canes

    Strawberry pencils

    Blocks of different colour fondant icing

    A Cook Stars ‘gingerbread man’ cookie kit set

-A set of 3 metal gingerbread men cookie cutters (to take home/keep)

-Cocktail sticks….all will be revealed!

AND also to take home:

-A decorate your own cracker kit which comes with with a party hat, joke and little ribbons.

Annnnnnnd……

-2 free recipe cards!

You can book your child/children onto local sessions or online (where anyone can join us!) or you can book a private party for a group of friends. We can also come to your school / organisation, or host a session online if that works better! 

The cost for both the online session and the face to face sessions is £20 per person. This includes all ingredients if you’re joining us in person, and includes postage if we’re sending the box to you! If you’re joining us online we’ll send you an ingredients and kitchen equipment list and a Zoom link to join us. 

We REALLY want to give children a fun ending to this (swear word!) year and hope they’ll love every minute of this!

We have already had private party bookings, and we anticipate these sessions are going to be extremely popular. So if you’re interested please get in touch with us, or a local class leaders who will be happy to tell you more!

You can follow us on Facebook here
Hear from our team

No ones like a show off I know, but these are some comments our team have made regarding our help and support!  

You can see LOADS more on the link below too.   

Annette, Cook Stars Cardiff North and West
The support is superb

The franchise support is superb! 

The management team are genuinely interested in you both as a person and as a franchisee. There is always someone on hand to answer your questions and provide support so you never feel 'on your own'. 

The monthly reports and phone calls focus on how you're doing and ideas of how to increase your earnings and grow your business. It is good to be able to see this from an objective view. 100% satisfied with everything.

Tracey, Cook Stars Solihull
Knowledge is imparted with the up most patience and kindness

(At the time....) I have only been running classes with Cook Stars for just over a month but in that month the support and advice given from head office has been invaluable. 

Nothing is too much trouble and the encouragement has helped with the immense steep learning curve that has had to take place! 

Their knowledge is imparted with the up most patience and kindness and it is this that has made me feel a valuable member of the Cook Stars team already! 

Thank you all, my only wish is that I had found Cook Stars years ago!

See more reviews from our team here

Do you want to have a chat with us to learn more? 

Feel free to book in a call with us - we're sure you must have some questions and we're happy to help. 

You can give us a call or send us an e mail, or book in below for a call at a time that suit you.  

Look forward to hearing from you and thanks so much reading. 

Cathy (Cook Stars Founder) 

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Cook Stars

Coburn House, Church Road, Pentyrch, Cardiff
United Kingdom

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01443704267
cathy@cookstars.co.uk

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