• When it comes to localizing certifications and digital credentials, what’s the right approach? Community members are sharing what’s worked, what’s been tricky, and how they balance consistency across regions with a localized learner experience.
• Wondering how to approach learner persona development for the first time? People are sharing how they identify learner types, what data to use, and the essential questions to start with, plus tips for keeping it practical instead of overwhelming.
• After launching their academy, one team is debating whether to keep lessons locked in order or allow learners to jump around. Enterprise clients want flexibility for niche roles, but there’s concern that removing structure could lead to skipped fundamentals. Other learning leaders are weighing in on how they’ve handled this balance between freedom and flow.
• Looking for the best way to store and share short video content? Teams are comparing tools for hosting clips that can easily be embedded in knowledge bases, emails, and customer communications.

November 20 | 10 AM PT / 1 PM ET / 6 PM UK

Customer education teams everywhere are being asked to do more with less. Join us for a free live panel and community event on November 20 to hear how industry leaders are scaling their programs efficiently without losing quality or burning out.

You’ll walk away with practical strategies, new perspectives, and a network of peers who understand your challenges. Stay for the community networking session to share what’s worked for you.

[Save Your Spot Now]

We’re gathering input from teams of all sizes to understand how customer education is evolving: where programs sit, how they’re staffed, and what priorities are shaping the year ahead. 

Your answers will help build a community-wide snapshot we’ll share back, so you can see how your team compares and where the field is headed next.

The survey takes about five minutes to complete and will directly inform a shared report for the community. By contributing, you’ll help surface real data on how teams operate today and gain valuable context to benchmark your own program and shape where customer education goes next.

[Take the survey!]

Still running your LMS evaluations off feature checklists?

There’s a better way.

The Customer Education LMS Evaluation Playbook, created by Samantha Murray, reframes how CE and Digital CS leaders choose learning platforms — from checking boxes to driving business outcomes.

Inside, you’ll find:

✅ A modern framework for aligning LMS evaluation to onboarding, adoption, and retention goals

✅ Expert insights from leaders at Shopify, Zapier, and VAST Data

✅ Access to the Customer Education LMS RFP Template — your editable tool to prioritize requirements, align stakeholders, and compare vendors apples-to-apples

Your LMS isn’t just a delivery system. It’s a growth engine.

Make sure you’re choosing one that drives measurable outcomes.

[Grab the Playbook]