Remove abstract nouns from slides: I once saw someone stride on stage and show a slide that described how great last year had been – an easy message to deliver to staff, no? Yet delegate depression set in instantly. The slide had just ten words, but was turgid - see the Figure. Awful.
As always, an exception (exception… an abstract noun?): abstract nouns can sometimes help create rhythm, e.g. “We trade precision for persuasion”. It flows better than: “Be less precise and we persuade more”.
That’s Tip 1. Tip 2 is next month. Until then, for the achievement of the enhancement of your impact, strive for the reduction of abstract nouns...
A great cartoon that mocks such stuff: it hit my Inbox yesterday (wonderfully timed). It mocks the word engagement - which is an abstract noun from the somewhat abstract verb engage. (Abstract-squared, perhaps?) So as not to breach copyright, I’ve not copied it into this email – click here to see it. Enjoy.
Do you read or write mailshots? The cartoon evoked memories of when I briefly helped someone with his mailshots to members. He told me: “With these mailshots, we seek the enhancement of member engagement”. What the @?$! So I tried a different tack: “OK…when people read your mailshot, what do you want them to feel?”. “Engaged,” he said. Which is still too vague for me to work out how to help. So I tried yet a different tack: “What do you want them to do?”. “Feel engaged,” came the reply. Hmmm, you couldn’t script it, could you? Eventually after more questions, I found the answer: “I want to get them to attend our weekly local events”. Bingo - we got there. The mailshots need to entice people to attend. I was then able to come out with ideas to help.
Jon
PS: one final 'abstract-noun' example comes with a health warning, for it will do your head in: in a radio interview in January 2013, the Mental Health Commissioner of Ireland said: “There was a slow commencement to the implementation process”. I think he was saying: “It started slowly”.
PPS: after sending out the above email, someone emailed me back, saying his firm had linked its 'staff engagement' survey to the annual bonus - the more engaged, the higher the bonus. Guess what? Engagement scores were really good. You couldn't script it, could you.
Clarity and Impact Ltd | +44 20 8840 4507 | jon@jmoon.co.uk | www.jmoon.co.uk
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