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There is a common cause for lack of change.
Old behaviours are easy to do.
When given choices, people choose the easiest.
You must make old behaviours hard to do.
Do this in three ways:
👉 Shock – A sharp interruption in what people are thinking, feeling and doing. An action states very clearly, that old behaviours are no longer valued.
Example: A badly behaved employee is dismissed.
👉 Strangle – Something occurs to make the old way of working very difficult to do. This is needed because otherwise, the shock of change will backfire and cause people to cling even more tightly to their old ways.
Example: Switch off old computer systems.
👉 Systematise – Rules, processes and constraints are established. To make new behaviour the easy and natural thing to do. Be cautious that you don’t accidentally do the opposite. Make new behaviours harder to do.
Example: A task board to track team progress.
When you do this, there is only one choice.
Change becomes inevitable.
Learn more in the Knowing-Doing Gap
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