Today I want to take this concept deeper and explore the most important keystone markers that would be of value to meet in the 2021 business environment. All my information on what to pay attention to comes from the most recent Forrester report, "Out Of The Crisis, A New Order Takes Hold."
From Forrester’s research they concluded that companies need to be focusing on "how customer-obsessed resilient, creative, and adaptive, you are jumping to the next growth curve in your industry" (2).
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