Looking for a great end-of year project for your service desk? This time of year is great to update systems, evaluate software, and catch up on research projects.
Check out the December 2019 build of HelpMaster. Upgrade if you're already a user, or evaluate over the end-of-year break if you're in the market for a new service-desk tool.
Here's a few items for your service-desk checklist.
- Configure a new service-desk web portal for your clients and staff
- Build an awesome HR process for employee on/off boarding using the workflow process designer
- Monitor and automatically convert email into service-desk tickets
- Analyze service-desk tickets for knowledge-base content for the web
- Build Change Management templates
- Spice-up your out-going Email Templates with service-desk themed content
- Build a PowerBI dashboard for agent metrics