Abbreviations - more, including a staggeringly bad acronym
Last month's email mentioned how a firm got in a twist with its 'values' acronym – click here for that email. Today I look again at abbreviations and acronyms (acronyms are abbreviations that create words that we can pronounce as a word, e.g. NATO, ASCII, etc).
Abbreviations help us remember stuff. Decades ago, I was told a receivership was HELP – Hold, Evaluate, Liquidate, Pay. And also decades ago, my father gave me two thoughts: (1) when giving a talk, remember ABC and XYZ - Always Be Cheerful; Xamine Your Zipper); (2) when selling a product, think QPR – Quality, Price, Reliability. (If you don't know UK footie teams, you might think: “Surely the alphabet goes PQR, not QPR?", but QPR is Queens Park Rangers, a West London footie team that languishes mid-table in the Championship.)
Time for the fun bit: two weeks ago, a firm sent me a letter that outlined changes to my account with them - it said: “There are a few key ‘asks’ to keep your account running smoothly and ‘INTACT’. We hope this acronym will serve as a useful reminder of what exactly they are” - words and letters in red are as they were in the firm's letter. Cue Figure 1 (complete with pointless icons).
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