◘ Accompanying the Young Reader: Helping to Choose Appropriate Books, Stacy Yakouba
◘ Being Customer Focused: New and Emerging Trends in Customer Service, Stacy Yakouba
◘ Book Repair Clinic, Kathryn Crouse and Jen Keen
◘ Booktalking: Harnessing the Power of Sharing Books with Patrons, Colleen Kawamura
◘ Collaborating for Access: Digital Access Success Stories, Danielle Reynolds
◘ How to Train Your Community on Libby, Leah Burch
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