Creating Value Together
DAOs transform the role of the customer from just buyer into co-creator. Ja-Naé comments, “How do we also bring customers in to co-create and really capture value with them, so that they're building not only because they like our product or they like our service, but they're aligned with the mission of where this company is headed?” It’s a massive shift in customer behavior that’s ripe for exploration and innovation, she and Barry agree. Barry admires this community-led approach to business: you come together with like-minded people to bring a principle or product to life, and you’re rewarded based on the role you played in creating it. He and Ja-Naé contrast how DAOs differ from the hierarchical approach to business, including how DAOs tackle funding new ideas through NFTs. “It's really interesting,” Barry points out, “that we're really starting to recognize or have a mechanism where people can gather around ideas, purposes, missions that they believe in, self-fund those missions and then every part of their contribution be recognized at a programmatic level.” The workforce of the future - the ‘liquid workforce’ - will be one where you contribute to several companies, and you’ll be judged on credibility and your last job, Ja-Naé says. [Listen from 17:50]
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