• Beyond MCQ: One member is designing a technical certification for developers that includes projects, platform builds, and screen recordings. The community is weighing in on how to best create unique formats that truly prove expertise.
• What's in a badge? Should you create “series completion” badges in addition to stand-alone exam badges? Members are sharing ideas on how to motivate learners to complete recommended paths without causing confusion.
• AI Ideas: One member turned a 35-minute certification into a 4-week ChatGPT-powered micro-learning series to try to boost engagement and completions. Have you tried something similar? Add your insights to the conversation.
• New For You: Looking to expand your team or share opportunities CustomerEducation.org’s job board and talent pool let you post roles and share customer education openings with peers.

Launching online training programs always demands serious investments, so the goal of needs assessments is to make sure that learning can solve the problem and give a credible estimate of whether these investments will pay off.

Download a free Training Needs Analysis Template packed with everything HR teams may need to implement meaningful and result-driven training programs. Learn how to:

✅ Analyze the current situation

✅ Identify business and performance goals

✅ Interview employees and stakeholders

✅ Conduct knowledge and skill gap analysis

[Download the template free]

Messy org charts. Confusing titles. Constant pressure to “prove value.” Sound familiar? This workbook gives Customer Education, Community, and Digital CS teams the tools to cut through the noise and clearly show how they drive retention and growth.

[Grab your copy]

Time is running out to submit a nomination for the ACE Awards!

The categories are:

ACE Vendor of the Year: Recognizing vendors who deliver not just great products, but stellar service and thriving communities.

ACE Program of the Year: Honoring programs that set the standard for learner impact and business results.

ACE Voice of the Year: Celebrating individuals whose insights, leadership, and contributions move the field forward.

Wild Card Category: Because excellence comes in many forms!

Nominations close September 19th, so submit yours today!

[Submit a Nomination]