Happy Friday,

Once you know them.

You'll hear these two dreaded words everywhere.

With Gratitude,

Toby

You give your best advice.

Then you hear the words.

They make you feel great.

“You’re Right”

But there is a problem.

Let me explain.

In this scenario, who is right?

You.

When coaching seek the opposite. 

You want them to be right.

Switch from advice-giving to summarising.

• “I heard you say X.”
• “I understand the problem to be Y.”
• “I’m hearing X is important for you…”

The response:

“That’s right”

The subtle shift indicates progress.

It confirms their own understanding.

And yours too.

Everyone is right.

This builds connection.

Opening the door for change.

Try it out this week.

I learned this technique from Never Split The Difference by Chris Voss