Dear resident,

We are here to do all we can to help you, your family and the Swindon community in the days, weeks and months ahead as we get through the coronavirus pandemic. 

I’ve seen first-hand how staff across the council are working hard to continue to provide vital social care services to our vulnerable adults and children.

Inevitably some council services have been disrupted, but we are doing everything in our control to reduce this.

It is inspiring to see the Swindon community rallying round in response to the current challenges faced across the country.

We’re Here for Swindon – please contact us on 01793 445500 if you need help.

Councillor David Renard,

Leader of Swindon Borough Council

Get the latest NHS information

Read the latest Government guidance and advice

Free Government messaging service (WhatsApp). Send 'Hi' to 07860 06442

Help for vulnerable residents to access food and prescription

Latest status of all council services

We can help you with emergency household supplies

Are your circumstances reflected below?

• Self-isolating at home, able to afford supplies and do not have a support network to help you
• Self-isolating at home, unable to afford supplies and do not have a support network to help you
• Need prescriptions collected and delivered and do not have a support network to help you
• In extreme hardship but able to go out and get essential supplies

Please read this information on how we can help you.

You can also call Customer Services on 01793 445500 from Monday to Friday, 9am to 5pm or email customerservices@swindon.gov.uk

Support available for residents

1. Compassionate Swindon: volunteer support for those who most need it

2. Council Tax relief to vulnerable people and households to help those affected most by coronavirus

3. Emergency household supplies for residents most affected by coronavirus

4. Supporting council housing tenants

5. More parking options for key workers and residents making essential journeys

6. Helping residents access library services online

7. Extending bus pass use for older and disabled people

8. Priority re-booking and waiving fees for marriages postponed due to coronavirus

Support available for businesse

9. Getting vital financial support to local businesses

10. Supporting not-for-profit and commercial tenants in council properties

11. Helping Swindon’s taxi drivers

Find out more about the support available for residents and businesses here

Latest waste and recycling information

• We are experiencing significant disruption to recycling and plastic collections
• Garden waste collections have been suspended until 9 April 2020
• We provide a daily report about the status of collections on our website
• The Household Waste Recycling Centre is closed until further notice

Childcare for key workers

Key workers can apply for priority childcare from one of the 350 Ofsted-regulated providers in Swindon. This includes overnight, during weekends and bank holidays.

Advice on bonfires

Please be considerate of your neighbours when lighting bonfires in your back garden, remembering most people are at home throughout the day and some will be self-isolating due to respiratory issues.