Please be patient as the post service may also be slower and there maybe restrictions in individual countries, so if you are outside the UK please check how your local service is dealing with deliveries.
USA Customers
You may have noticed that the postal rates have changed for sending to the US, we expect a postal increase every year, but for the USA the Royal mail has increased the costs 3 times since April (most recently at the end of August) there has been an almost 50% increase on the cost of sending post to the USA, this is due in part to the reduction of commercial flights (down by 95% due to the pandemic) and change of policy by the US government for international mail. We will of course continue to monitor the costings and amend as needed (hopefully down).
We have also made the decision to send all orders over £20 to the USA tracked and signed - this is reflected in the price - this is due to a few reasons:
1) we have had parcels stuck in customs for long periods of time and we do not know whether the package will get to you or us. As we can not take responsibility for a package once it has left the UK it makes it difficult to assist especially if the package value is high.
2) Packages are only insured for a maximum of £20 if sent by standard post, and for the reasons above we would not be able to resend an order or refund the full amount if worth over the £20
We are aware that there have been delays in delivery, please allow at least 25 working days before contacting us. The procedure is different in each country and we do know that USA has had long delays in customs at the US border.
please check our terms and conditions
Other overseas customers
You still have the option to choose standard or Tracked and signed (if available in your country) a few countries do not give the option of tracked and signed but items will be sent Tracked as a minimum (this applies to Australia, Canada and South Africa to name a few). Tracked and signed will be insured up to £250, standard post will only be to £20 please bear this in mind when placing your order.
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