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Golden Hinde Monthy Newsletter
Issue 28 - November 2020
Golden Hinde Goldwork
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Welcome to our November Newsletter. 

I can't believe that we are in November already. Autumn is most definitely here in the UK and I'm sure many of us cannot wait for this year to end. In this newsletter we have 2 offers and some brand new products to share with you. 

Also this month we are delighted to welcome our brand new member of staff Janine, who will start with us on the 17th November. We will be training Janine during November - at a 2 metre distance of course - getting ready for the Christmas rush. Janine will assisting Kate by putting all your orders together and answering telephone calls and emails. We are sure she will fit into our small team nicely. 

To end this year we are going to be adding many special offers in the run up to Christmas, we will be starting our 12 days of Christmas promotion on the 1st December, they will be 1 day only offers. We will send an e-mail out so that you can plan when you would like to order

Still on the subject of Christmas we have added the recommended last postage dates by Royal Mail to our website, I have also added them below. Please make yourself familiar with these dates as they do seem to be earlier this year.

Just a quick update regarding the UK and Covid. The rules are changing a lot as our UK customers are probably aware. However, we will continue to be working through any restrictions and will continue to send out post and although we now have Janine we may still be short staffed at times if any of us need to self-isolate for any reason (likely due to children being sent home from school). We know our customers are great and are supportive but please be patient with us if we are being a little slower than usual. 

Classes and courses with Golden Hinde

Our new studio space is working well, we have a nice bright room with lots of storage and it works well. The building is connected to the NHS Track and Trace with a unique QR code, but to date there have been no connections to a Covid outbreak which is great news. Our studio away from the main hub of people as we are located in the artists corridor on the upper floor 

Book Now

We have sent emails out to everyone booked on any of our courses this year. If you are booked on a course and not received an email please get in contact with us As soon as possible.

Retreats hosted by Golden Hinde
Find out more about our Retreats

We will be holding our own retreats in 2021 at Foxhill House in the Cheshire countryside. We are offering an early bird discount on our September course, and we expect it to sell out quickly. Book now to avoid any disappointment. Bookings can be made via our website by clicking the link below. 

Book Your place on a retreat

The Dates are as follows:

17th -21st May 2021 - Illuminated letters - Sold Out 

26th - 30th July 2021 - Illuminated Letters (due to phenomenal demand) - Sold Out

6th - 10th September 2021 - History of Goldwork; Flames and Cross - Early bird offer still available

Crosses and flames

We will have further Residential's planned for 2022 which includes a Mirrors and picture frames, and Art Nouveau,* More information will be sent out soon, with dates, course details and prices , you will then be able to book to secure your place via our website. 

If you are interested in joining us on one of our retreats you can find out more general information by clicking the box above.

*subject to change

International post

Please be patient as the post service may also be slower and there maybe restrictions in individual countries, so if you are outside the UK please check how your local service is dealing with deliveries.

USA Customers

You may have noticed that the postal rates have changed for sending to the US, we expect a postal increase every year, but for the USA the Royal mail has increased the costs 3 times since April (most recently at the end of August) there has been an almost 50% increase on the cost of sending post to the USA, this is due in part to the reduction of commercial flights (down by 95% due to the pandemic) and change of policy by the US government for international mail. We will of course continue to monitor the costings and amend as needed (hopefully down).

We have also made the decision to send all orders over £20 to the USA tracked and signed - this is reflected in the price - this is due to a few reasons: 

1) we have had parcels stuck in customs for long periods of time and we do not know whether the package will get to you or us. As we can not take responsibility for a package once it has left the UK it makes it difficult to assist especially if the package value is high. 

2) Packages are only insured for a maximum of £20 if sent by standard post, and for the reasons above we would not be able to resend an order or refund the full amount if worth over the £20 

We are aware that there have been delays in delivery, please allow at least 25 working days before contacting us. The procedure is different in each country and we do know that USA has had long delays in customs at the US border. 

please check our terms and conditions

Other overseas customers

You still have the option to choose standard or Tracked and signed (if available in your country) a few countries do not give the option of tracked and signed but items will be sent Tracked as a minimum (this applies to Australia, Canada and South Africa to name a few). Tracked and signed will be insured up to £250, standard post will only be to £20 please bear this in mind when placing your order.

UK customers

Due to still reduced staff our post days will remain limited, but we will aim to clear all orders each week. All post under £40 (excluding p&p) will only be sent standard 1st class (UK only) - this is to reduce contact that we need to have with members of the postal service.

Please note that we work on a 10 working day turn around you will be sent an e-mail directly from the website when your order is complete. If your order is urgent please send us an e-mail and if we can send quicker we will but this is not guaranteed.

Please allow 10 working days from date of dispatch for delivery, this is a timescale set be Royal Mail. Please do not e-mail to chase before this time as we will not be able to tell you anymore.

November Special Offer

Due to the issues that we had with the website in October,  we have decided to extend our October special offer through November. 

For every Sample pack or project pack you purchase in November we will send you a FREE small round brooch frame. A great way to display a small design and show off your work, or as a gift for a loved one.

*Offer not include material starter packs

Free Brooch frame offer
15% off selected Gutermann threads

15% off Selected Gutermann Threads

In addition to this we also have an offer, of 15% off selected Gutermann threads, we have limited stock so when they're gone they're gone. 

New Stock
Shop

We now have stock of Sakura pens and Grey scales cards

These are brand new products to our stock. The Sakura micro pens are 0.20mm line and are in sepia so great for transferring your design to your material. These are now available in our shop.

on the link button above you can also find Koma's, Glassine bags and other products new to the website. 

Have you seen our Rainbow Kit?

We have a brand new kit that is now available on the website. This new kit is a beautiful rainbow and will also be our first charity kit, and is available to order now. Order here 

We are delighted that £10 of each kit sold will be donated to 2 of our nominated charities, NHS Charities together and St Rocco's Hospice which is a local charity who offer end of life care in our local community and we love to support them whenever we can. Please click the links for more information on the charities and what they do or if you would like to make your own donation.

In addition to the kit we are also doing a stitch along on our Youtube channel,  These videos are all live, please go follow our YouTube channel to receive notifications and to stitch along with Sarah. You will need to purchase the kit to stitch along, however the videos will remain on our YouTube channel.

Knitting and stitch shows

Due to the current climate and restrictions the Alexandra Palace show has been scaled back this year, due to this we have made the difficult decision to not attend this year. We will be back next year subject to restrictions. 

The Harrogate show for this year has been cancelled for 2020. Again we are hoping to be back next year 

WE ARE STILL OPEN

Our opening hours are 9 - 3pm Monday to Friday. We are closed over the weekends, but you are still able to order via the website. Any emails Send outside these times will be answered the following working day.  

We will continue to do this for as long as we can. We have lots of kits available, there is something for everyone whether you are a beginner, an expert, or if you just want something to keep you going.  You can also buys all the threads, wires and fabrics that you need to create your own project or sampler. 

We are continually restocking so please keep checking if you need something. 

Up coming shows

Knitting and stitch show  

 The current dates set are below

Alexandra Palace London 8th -11th October 2020 - we have made the difficult decision not to attend this year.

Harrogate 26th-29th November 2020 CANCELLED due to the Pandemic as the exhibition centre is being used as a Nightingale Hospital 

We will keep you up to date with any changes that may happen in the next few weeks. 

All stay safe and follow all the advice given in your country. Hopefully we will be back to normal soon. 

Please follow us on Facebook, Twitter and Instagram for more Goldwork and Embroidery inspiration.

Happy Stitching 
Golden Hinde Team


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Golden Hinde

28 Edward Gardens, Martinscroft, Warrington
United Kingdom

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