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iConnect’ is the exciting quarterly publication from the Transformation Implementation Unit (TIU) that offers updates and insights on public sector transformation in the Government of Jamaica. For more information on public sector transformation, visit our website  
Volume 4 : Issue 1
Welcome to the first issue of iConnect for 2021! As we continue to work within the COVID-19 restrictions, we hope that you, your family and friends remain safe during these very challenging times. 

For our March issue, we will take a look at the progress underway in Shared Corporate Services Jamaica and explore the exciting transformational changes underway at the Ministry of Labour and Social Security. Of course, we will also highlight the work from other public sector-wide programmes. This quarter showcases two Change Agents from the Change Agent Network and we've included an interesting article on the increasing importance of employee feedback during periods of change.
Do enjoy this edition and we invite you to share this newsletter with your colleagues. Should you wish to share any transformation-related updates from your organisation, or have any queries or comments, you can email us at .

Smooth Start to Shared Corporate Services Jamaica Pilot
The pilot for the Shared Corporate Services Jamaica (SCSJ) has got off to a smooth start with Internal Audit (IA) and Human Resources (HR) in February and March 2021, respectively. 

Budget Speech- Minister of Finance and the Public Service
In his opening budget presentation for Fiscal Year 2021/22, Minister of Finance and Public Service (MOFPS), Dr. the Hon. Nigel Clarke, outlined some of the achievements under the public sector transformation programme while emphasising that the Government of Jamaica is committed to meeting, if not exceeding the expectations of citizens. 

MLSS Now Accepting Online Payment for Work Permits 

As the Ministry of Labour and Social Security (MLSS) moves closer to the implementation of a new web-based work permit system, the Ministry is now at the stage where it is accepting work permit fee payments through online bank-to-bank transfers. 
The Ministry of Labour and Social Security Intensifies Effort to Increase Productivity Across Jamaica

Minister of Labour and Social Security, Hon. Karl Samuda, says productivity initiatives, being spearheaded by the Jamaica Productivity Centre (JPC), are critical given the continued fallout from the COVID-19 pandemic. 
Shared Corporate Services- Revolutionising How Government Operates

The Government of Jamaica is making significant strides in transforming the public sector into a more efficient and effective organisation.

MyHR Story- Farrah Daley

Farrah Daley is the Team Lead for Talent Acquisition in the new MyHR+ Shared Service Centre. 
The Power of Employee Feedback during Times of Change
As organisations go through periods of change, the people most affected will need to have their say in how these changes are implemented. This means getting regular feedback from employees throughout the process.


The Change Management Corner

Say hello to Mark-Odean Grant, an active member of the Change Agent Network (CAN) in the public sector. He is the Modernisation Specialist, Industrial/Organisational Psychology in the Public Sector Transformation and Modernization Division (PSTMD) in the Office of the Cabinet.

In his role, Mark-Odean leads change management for the PSTMP. This includes designing, implementing and analysing interventions to ensure that the change envisioned is realized.

A proud public service veteran, he boasts over 15 years in the sector, with two in his current role at PSTMD. Mark-Odean still remains as passionate about being a transformative public servant since his first day. His professional goal is to continue to apply his talents in strategic thinking, transformational leadership, service-focused and people development, to modernise the public sector experience. 

As a change leader within the CAN, he is committed to helping build change capability within the public sector and supporting senior leaders in empowering their people to make the personal transitions needed to realise the desired outcomes.


Meet Aleta Bartley, like Mark, she is a proud member of the Change Agent Network (CAN) in the public sector. Aleta works as the Human Resource Manager for Staffing at the Passport, Immigration & Citizenship Agency (PICA). 

A people person by default, she loves her work in Human Resource Management. Her portfolio largely includes working with her colleagues to facilitate the implementation and maintenance of the Agency’s human resource policies and procedures and the achievement of its corporate goals and objectives. This includes recruitment, administration of benefits and document management.  

Aleta has served a remarkable 26 years in the public sector with almost four years in her current role. She finds her work gratifying as it allows her to provide greater support in more strategic and innovative human resource functions.

In her role as Change Agent, she works tirelessly to help people to change the way they think about intra-organisational norms. Aleta owns the change experience, citing, "Change begins with me", as her guiding ethos for her active involvement in the CAN. 

MyHR+ Shared Services| Staff Reaction 

Internal Audit Shared Services| Staff Reaction 
Word Scramble!
The first person to email the correct answers for all five-word scramble questions to will win a special prize! 
  • To keep you informed
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  • To answer your questions honestly
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