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NEW VERSION - v19.4.18
April 2019 release now available

The April 2019 release of HelpMaster is now available.

For this release, we've concentrated on Change Management improvements, including a new voting system that allows CAB members to view other people that are also participating in the vote, as well as any comments they have made.  This bring a new level of visibility and collaboration to the change voting process.

There are new Workflow objects (Create new client), improved workflow panel styling, and an improved approval system for workflow approvals.

The Web Portal has also received attention based on user feedback, and we're happy to say that the Request Catalogs for user self-service can now be ordered into a specific list.  This makes creating your service catalog a lot more user-friendly and flexible.

See what's new for 2019
Workflow Item Spotlight
HR On-Boarding for new users

A popular use for workflow is for creating processes for HR on-boarding and off-boarding.

During the on-boarding step, it's a common practice to create a new user in the HelpMaster database - either via Active Directory synchronization, manually, or both.

The new "Create User" workflow object allows you to create a user from user-input variables, script lookup, or manual data entry.

Take a closer look
Build Business Processes
Learn More

HelpMaster makes building complex business processes easy with a visual drag-'n-drop editor and code-less design.

  • IT Service Desk
  • Human Resources
  • Payroll
  • Facilities Management
  • General Business processes
Time saver

Building a process is fast.  Choose from ready-made workflow objects, and then set properties.  No coding required.

Enterprise Ready

Design processes for IT Service Desk, Human Resources, Payroll, Facilities and more

Easy customizable

Start with a simple process, then build and expand on it.  Integrate into the web portal for user self-service.

Still using an older version?
Upgrade HelpMaster

If you're using an older version of HelpMaster and have let your support lapse, PRD Software are running a special, limited time upgrade offer - contact the team at for details.

If you need assistance upgrading, or have questions please contact our team.

Upgrade Options
Start an evaluation today

Download HelpMaster and use immediately, or book a web demo and let us show you around.

Download Trial
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PRD Software

Developing Software for the Service Desk since 1997

Canberra, Australia

Australian Made
+61 6278 4664

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