Welcome to the 15th edition of the CX by Design Ideas newsletter, a monthly mailing by your hosts, Lis Hubert and Diana Sonis, with a focus on sharing human-centered ideas for business. Thank you for being here. We appreciate you. P.S. Was this email forwarded to you?You need your own!
East Hartford, CT, Tuesday, January 12, 2021
Happy 2021! Over here at CX by Design, we’re excited to take on the year after a very busy December.
Besides writing our tails off, we also joined the group over at AccountsRecovery.net for their Customer Experience Week. We had a blast learning about a new industry, and sharing CX best practices with eager ears.
As we go into 2021, we look forward to speaking at even more virtual events. This January, we'll be presenting our "Leave a Trail of Breadcrumbs: Designing Navigation with Customer Intentions" topic at UX Camp Winter Home Edition.